Hospitality Short Courses

RSA – Responsible Service of Alcohol

Having the Qld RSA Certificate (Responsible Service of Alcohol) is a legal requirement in order for you to work in a licenced venue. Complete your RSA in 4 hours with EIM Training so that you can start work sooner. You gain assisstance to complete the course from an experienced EIm Trainer and the course covers all aspects of Responsible Service of Alcohol.

Barista Barisa (Practical Coffee Making)

This one day course is designed to give you hands on experience with making coffees. Learn how to use café barista equipment and coffee machines as well as identify and make the different types of coffees that they sell. You recieve an interesting day of training with an experienced barista as well as plenty of practice making coffees on a real machine.

Customer Service/Complaints Handling

This one day course is essential for anybody interested in securing or expanding their career in hospitality/retail. Throughout the day you will learn real skills and gain practical experience in the following, how to greet and serve customers, telephone etiquette, effective communication, listening and questioning skills. Then in the afternoon, you will learn how to deal with difficult customers an carry out the complaints handling process.  

Enhanced Hospitality Service

This one day course is all hands on. A fun and interactive day of practical learning to help you become a talented and highly employable hospitality worker. The course covers things that you won’t learn at any other college such as carrying plates, setting tables, pouring drinks, taking orders, explaining menu items. Packed with plenty of practical skills, this course is great for anyone who needs confidence and experience to secure a job in Hospitality/Tourism.

Click here for the Hospitality short courses brochure.

Hospitality Headstart – Complete 4 Day Package

This 4 day course is the ultimate headstart for people wanting to secure or expand their career in hospitality. Get all the skills that employers in the industry are looking for when they hire. You receive all 4 skills as mentioned above for a great price and you complete in just 4 days.