Retail Short Courses

Working in Retail

This one day course is a great overview for anyone wanting to work in retail. Conducted by a professional Retail Manager/Trainer, this is the first step in securing or expanding your retail career. Throughout the day you will learn how to get into retail jobs, interviewing for retail, retail communication, teamwork, initiative and presentation. You will be provided with all the tools you need to start looking for work in retail.

Customer Service/Complaints Handling

The most important part of retail is customer service.  Employers hire/promote people that keep their customers happy and coming back again and again. Throughout this one day course you will learn real skills and gain practical experience such as the 7 steps for Customer services, how to greet and serve customers, telephone etiquette, effective communication, listening and questions skills and the complaints handling process.

Security Procedures

A growing concern for businesses is safety and security. This one day course provides you with skills that are in high demand and could help you secure employment ahead of others. You will have an interesting and challenging day in a practical workshop environment as you learn about security procedures, armed robbery, theft, cash procedures and personal safety.  

Basic OH&S (Occupational Health & Safety)

An important topic for all employers, this one day retail focused OH&S course provides students with essential skills and knowledge for working safely within retail. Throughout the day you will learn practical skills in manual handling procedures, ladder safety & sharps as well as spotting common hazards and reporting procedures.

Click here for Retail short courses brochure.

Hospitality Headstart – 4 day complete package

This 4 day course is a great value package that contains the above 4 days worth of training.  This is the ultimate preparatory course to break into or expand your career in the retail / customer service industry.  The course provides participants with essential skills that employers are looking for.